The BPO Sector has been ever evolving and has changed many faces in the last two decades. With the current scale of technological disruption and exponential business growth, the need for an efficient shared services model or BPO has never been more paramount. It is hard to imagine business today without the BPO or Shared Services industry.
World was never more integrated and Shared Services have played a huge role in achieving the same. BPOs have shattered all geographical boundaries and emerged as the backbone for a variety of products & services we see or experience in everyday life. Whether it is e-Commerce, Healthcare, Banking, Retail, Telecom or something as routine as Electricity, it is impossible to run these services with the same efficiency without a very efficient BPO model whether captive or external.
In the last two decades BPOs have played a huge role in the growth of economy, employment and also in emergence of various new cost efficient industries globally. The estimated size of the BPO industry was 232 billion USD in 2020 which is expected to further grow at a CAGR of 8.5 % annually. The industry serves as a knowledge hub for many industries and helps them run efficiently and cost effectively. At Zen Peoplecraft, we fully understand and appreciate the opportunity and scale this industry provides. Our Shared Services practice is designed to cater to most complex mandates and has served many Fortune 100 and Fortune 500 companies within the industry in its journey of over a decade.